Application Form
| JOB DESCRIPTION |
| Position in the Organization | |
| Title: | Team Leader |
| Reports to: | CEO |
| Job Family: | Sales & Marketing |
| Supervises (Function): | None |
| Main Purpose |
| To create long-term, trusting relationships with our customers. Oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. |
| Accountabilities |
| 1. Serve as the lead point of contact for all customer account management matters for the brand.
2. Build and maintain strong, long-lasting client relationships 3. Negotiate contracts and close agreements to maximize profits 4. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors 5. Ensure the timely and successful delivery of our solutions according to customer needs and objectives 6. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders 7. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas 8. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) 9. Prepare reports on account status 10. Assist with challenging client requests or issue escalations as needed 11. Spearhead the opening of new accounts/ clients. |
| Requirements | |
| Education | Bachelor’s degree in Business Administration, Sales or relevant field |
| Experience | 2 years in the relevant field such as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role |
| Languages | Fluent in English and Swahili |
| Knowledge | Solid knowledge with CRM software (e.g. Salesforce or HubSpot) and MS Office (particularly MS Excel) |
| Competencies | Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills |
This job description may be amended in line with the activities or evolution of the company.
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| Employee Name/ Surname | |
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Download the Job Description here